Refund policy
90-Day Money-Back Guarantee
If the product isn't right for you, email us within 90 days of delivery and we'll refund your first order.
We ask that you've given it a fair trial first — most customers know within the first couple of uses whether it fits into how they store and prep food, so let us know how it went.
How to claim
Email hello@koolpantry.com with your order number and let us know how it worked for you. We may ask a few questions about what you tried, because more often than not there's something we can help with.
There's nothing to post back. Keep the sealer.
What we refund
We refund the price you paid for the product on your first order. Original shipping is not refunded.
Refunds go back to your original payment method within 5 business days. Your bank may take a few days longer to show it.
If something arrives damaged or wrong
Email us within 14 days of delivery with your order number and a photo. We'll replace it or refund it, whichever you prefer.
What is not covered
- Orders placed more than 90 days ago.
- Repeat orders. The guarantee applies to your first order of a product, so you can try it without risk.
- Products bought from anyone other than koolpantry.com. We can only refund orders we can find in our own system.
Your legal rights
This guarantee is offered in addition to the rights you have under applicable consumer protection law, including the Australian Consumer Law. Nothing here limits or excludes those rights. Some US states and Canadian provinces give you further rights that cannot be waived.
Contact
KÖOL Pantry
A.C.N. 694 019 817 PTY LTD
368 Sussex Street, Suite 526, Sydney NSW 2000, Australia
hello@koolpantry.com
We answer within 2 business days.